Welcome to Yoroveda.com. Our goal is to deliver natural wellness and skin care products to you efficiently, safely, and with 100% satisfaction. Please review the following shipping and return policy carefully before placing your order.
Shipping Policy
Order Processing & Delivery Timeline:
- All confirmed orders are processed within 2–3 business days.
- Once dispatched, deliveries typically take 3–7 working days depending on your location.
- Orders are shipped via trusted and reputed courier partners to ensure quality and timely delivery.
- We do not ship on Sundays or national public holidays. Shipping Charges (India):
- We charge a flat shipping fee of INR 150 on all domestic orders under INR 1,499.
- Free shipping is available on all domestic orders above INR 1,500.
International Shipping: - International orders are accepted and fulfilled from our central hub.
- Customers are responsible for all applicable duties, taxes, and customs fees upon arrival in the destination country.
- Yoroveda is not liable for delays caused by customs procedures or unclaimed packages.
Return & Refund Policy
Our 100% Happiness Commitment: At Yoroveda, we care deeply about your wellness experience. If you’re not fully satisfied with your first-time purchase, you can request a return or refund within 30 days of delivery.
To initiate a return:
- Email us at care@yoroveda.com within 24 hours of delivery explaining the issue with
your order. Include your Order ID and clear photos if the product was damaged or
incomplete. - Return the unused product in original packaging to the address we provide.
- Customers are responsible for return shipping fees. We recommend using a trackable service.
- Once received and inspected by our team, your return will be processed.
- Approved returns will be refunded as Reward Points to your Yoroveda account within 15 working days.
Note: Refunds are only applicable to first-time purchases. Sale items and opened/used products cannot be returned or exchanged.
Damaged / Missing Products
If you receive an order in damaged condition or find any product missing:
- Refuse to accept tampered packages at the time of delivery.
- Immediately email care@yoroveda.com or call +91-9650634039 with images and your Order ID.
- Missing products must be reported within 24 hours of delivery.
- Yoroveda will arrange a replacement at no additional cost upon confirmation.
Exchange & Quality Issues
- For quality concerns or dissatisfaction with a product, you may request an exchange by writing to care@yoroveda.com within 24 hours of delivery.
- Products must be unused, unopened, and in original condition.
- Returns/exchanges are subject to Yoroveda’s quality check and approval.
- Refunds will not cover return shipping fees or claims made after 30 days.